About the Conference

Nov. 5-8, 2017
APPA Customer Connections Conference
Hyatt Regency Sacramento
Sacramento, California

The Customer Connections Conference is the annual meeting for public power professionals in four critical areas:

  • Customer Service
  • Energy Services
  • Key Accounts
  • Public Communications


Stay Informed
Join the interest list to receive the latest information about this event. If you have any questions or would like additional information on the conference, please contact us at 202/467-2973 or via email


Last year's event
2016 Customer Connections Conference final program

2016 Customer Connections Conference presentations (Members only; login required to access presentations)

Who Should Attend

Conference attendees get the latest information from experts in their fields, learn about the national issues and industry-wide activities and trends that are affecting their communities and utilities, and share experiences and strategies for dealing with key issues and challenges at more than 35 breakout sessions and roundtables.

The conference brings together more than 400 public power professionals. Attendees are typically managers, directors, or vice presidents in their area of specialty, but the meeting also attracts other utility professionals interested in the topics and in networking with other public power professionals.




Conference Mentor Program

Need help navigating the conference as a first-timer? Want someone to exchange notes with because you’re the only one from your organization attending? Eager to share your knowledge and experience as a long-time conference attendee?

The conference mentor program pairs up new attendees with seasoned conference-goers. You’ll meet at the Welcome Reception and stay in touch throughout the conference.

Ask for a mentor or volunteer to serve as one — check the box when you register, email, or call 202-467-2973 by October 27 to participate.










2017 Customer Connections Conference Sponsor Prospectus [pdf]

For additional information, see Customer Connections Conference Sponsor page.

Elite Sponsor

Diamond Sponsors



Future Dates & Call for Ideas

Nov. 4-6, 2018
Swan and Dolphin Resort
Orlando, Florida

Oct. 27-30, 2019
Ritz Carlton
New Orleans, Louisiana


Call for Ideas

We welcome your topic and speaker ideas for future conferences and events. To submit your idea for consideration, complete this form.

Please note, conference topics are generally determined 6-8 months before the event is held. Ideas will be kept on file for a full year, so if the agenda for the conference has already been determined, your ideas will be considered for the next year’s event, or in case any space opens up for the upcoming program. You will be contacted only if your idea is selected for an upcoming conference.

Submission guidelines [pdf]