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Powering Strong Communities
Webinar

Public Power X Webinar: Boost Internal Efficiency and Customer Satisfaction with Text Messaging

Learn how Texas Utility boosts internal efficiency and improves customer satisfaction with text messaging.
February 27, 2025
2:00pm - 3:00pm Eastern
Sponsors

Texas Utility boosts internal efficiency and improves customer satisfaction with text messaging. 

Richard Papa, General Manager, TextPower speaks with Kala Jeske, AMI Data Specialist for the City of Bryan Water Department and Meagan Brown, Public Information Officer and Energy Services Manager for Bryan Texas Utilities. In this interview-style webinar we’ll be learning about how texting has been used to improve customer service and facilitate internal communications while improving internal efficiency. 

Speakers: 

Richard Papa, General Manager, TextPower, Inc - An ARCOS Company. 

Kala Jeske, AMI Data Specialist, City of Bryan Water Department

Meagan Brown, Public Information Officer and Energy Services Manager, Bryan Texas Utilities

Technology Requirements: 

  • Zoom Platform: You’ll need a strong Internet connection to run the Zoom platform. Visit Zoom.us/test to ensure you can join a meeting. 
  • Audio: We recommend using your computer mic/audio to listen to the webinars (alternatively a call-in number will be provided).

Log-In Credentials and Recordings: 

  • Zoom Links: Zoom log-in credentials will be sent 24 hours before the start of the webinar and a reminder will go out one hour before the event.
  • Recordings: The webinars will be recorded and will automatically be emailed to attendees within a week after the event.

Can't participate in the live webinar? Register anyway to access the recording!

Following the webinar, we’ll email you a link to the presentation and webinar recording to view at your convenience. 

Questions? 

Membership@PublicPower.org

This is a sponsored educational opportunity.