Your utility will need to evolve to meet changing needs, so it is important to reevaluate your operations and strategies regularly to ensure they align with your community’s short- and long-term goals. Public Power Forward: A Guide to Utility Operational Excellence identifies 11 strategic areas upon which you must focus your efforts to ensure future success. This guide will help you determine your utility’s strengths and weaknesses, identify potential warning signs, and develop strategies for future success.
Each section outlines action steps and resources to help you on your journey. The areas of operations detailed include:
- Raise Awareness of Public Power
- Focus on Distribution Performance and Opportunity
- Deliver Value Through Power Supply Management
- Maintain Strong Financial Health
- Optimize Community Infrastructure
- Invest in Your Technology Future
- Lead in Environmental Stewardship
- Promote Human Resource Excellence
- Provide Superior Customer Service
- Build Consensus Through Democratic Governance
- Engage Policymakers Through Legislative Advocacy
Download the guide (PDF, 3.5 MB)