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Customer Service
When Paducah Power System began using TextPower in December 2022, the benefits quickly became apparent and elevated their customer service in several meaningful ways.
The American Public Power Association is inviting member organizations from Regions 2, 4 and 8 to nominate candidates for seats on APPA’s Board of Directors to represent those regions on the Board. Nominations must be submitted no later than September 9, 2024.
Electricity Markets
ISO New England system operators used well-established procedures to balance supply and demand on the regional power system during a capacity deficiency on August 1, 2024, it said on Aug. 6.
The growth of data centers could be a boon for natural gas companies, with natural gas firms recently detailing their plans to meet the demand growth.
Generation
City officials representing public power utility Idaho Falls Power recently broke ground on the city’s latest power generation facility and clean energy research park.
Energy Storage
A new 93,000-square-foot research facility in Washington State “that will accelerate the development of energy storage for the nation’s electrical grid and transportation sector” was dedicated on Aug. 13, the Pacific Northwest National Laboratory reported.
Reliability
Sacramento, California-based public power utility SMUD on Aug. 15 reported that its newest substation “recently attracted national recognition for its bold, geometric architecture and innovative lighting installations,” with recognitions from the Sacramento Business Journal, Association of Outdoor Lighting Professionals and the Sacramento Chapter of the American Society of Civil Engineering.
Electricity Markets
Tennessee public power utility EPB has named Janet Rehberg to serve as president of its recently established Strategic Initiatives business unit.
Customer Service
Power outages, wildfires, rooftop solar systems, and demand response programs create a need for utilities to communicate with customers quickly and clearly. Utilizing omnichannel communication systems can help ensure customers stay in the know and also help utilities respond to the many outage-related calls and emails from customers.
Electric Vehicles
Ford Motor Company and Texas utility TXU Energy on Aug. 12 announced that they have teamed up to create a new retail energy offering for Ford electric SUV and truck customers in Texas.