Daupler

Daupler helps utilities and coops of all sizes streamline their after-hours response process. Daupler Response Management System includes the following capabilities:

• Daupler AI – Synthesizes a variety of inputs (SCADA, locates, call centers, web portals, etc.) to ensure critical incidents are dispatched while other incidents are queued for the next business day.
• Daupler Answering – A utility-focused call center with low-to-no hold times and configurable scripts so you can be confident your customers are receiving service to your daytime standards.
• Daupler Callout – Conforms to union requirements to automate otherwise difficult dispatch, cutting team formation and callout times by nearly half.
• Daupler Engage – Keeps customers informed about outages and service requests and allows them to add relevant photos and leave additional notes or comments.
• Daupler Notify – Enables managers to proactively deliver mass notifications to customers
• Daupler Analytics – Heatmap outages, see employee performance, and gather critical response metrics.

Daupler RMS works with the systems you already have in place, integrating with OMS, work order, and CIS/ERP systems to further streamline after-hours processes.