While public power utilities vary — in size, structure, resources, customer composition, community priorities, and more — several key areas determine their success. Your utility will need to evolve over time to meet changing needs, so it is important to reevaluate your operations and strategies regularly to ensure they align with your community’s short- and long-term goals.
Public Power Forward: A Guide to Utility Operational Excellence identifies 11 strategic areas of utility governance, operations, and community engagement upon which utilities must focus efforts to ensure long-term success.
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Raise awareness of the value of public power to your community |
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Focus on distribution performance and opportunity |
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Deliver value though management of a diverse, affordable power supply |
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Maintain strong financial health |
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Optimize community infrastructure to maximize public investment |
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Invest in your technology future |
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Lead in environmental stewardship |
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Promote human resource excellence to position your utility as an employer of choice |
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Provide superior customer service |
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Build consensus through efficient democratic governance |
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Engage policymakers through legislative advocacy at the local, state, and national levels |
