In this white paper, you'll discover: The power of a single source of truth for enhancing customer experience. Tools and strategies to access the right messaging and data effortlessly. Tips for a swift and efficient alignment of support reps.

Find the paper on TextExpander's website.

For more information, contact Cooper Rick at Cooper@TextExpander.com.

Apogee Interactive – a provider of customer engagement, education, and communication software – and AIQUEOUS – a pro vider of customer relationship and program management software – have combined to create a premier customer relationship & engagement platform for utilities and utility service providers. The unified entity is backed by M33 Growth, a growth-stage investment firm that partners with founders and management teams who have bootstrapped their businesses to a point where they are aiming to breakthrough as market leaders.

Apogee has been empowering utilities with customer engagement solutions for two decades. “In founding and building Apogee, my husband Joel and I stayed intently focused on our strengths and passion for excellence,” said Susan Gilbert, Co-Founder of Apogee. “We only worked in areas where we believed we could be the best in the world at leveraging technology, analytics and innovation to promote energy stewardship to benefit the energy industry,” added Joel Gilbert, Co-Founder. “We are excited to see the company enter this new phase of growth, partnered with a team who shares our perspective and values.” Susan and Joel Gilbert will continue to support the business in an advisory capacity.

The transaction brings together a wealth of experience in the utility sector and provides a single-source vendor for outbound engagement and program execution & management. “Today, utilities are competing for their customers’ attention beyond the monthly bill,” said Jonathan Kleinman, CEO of AIQUEOUS. “Partnering with their customers to decarbonize, improve demand flexibility and meet efficiency goals requires customer awareness and a seamless digital path to participation. The combination of Apogee and AIQUEOUS potentially enables any energy or water service provider – including utilities, retailers, CCAs and suppliers – to deliver an exceptional customer engagement experience throughout the entire lifecycle.”

“At Apogee, we are always looking for ways to message utility customers in more relevant and personal ways,” said Jim Albert, Chief Technology Officer at Apogee. “Combining the Apogee and AIQUEOUS solutions allows us to better understand what critical factors drive program participation, and in the end will allow our customers to implement programs with engaged and satisfied customers.”

“We are excited to partner with M33 Growth and their commitment to the goal of building best-in-class software businesses,” said Jim Malcom, Chief Operating Officer of Apogee. “We are eager to share best practices with others in the M33 portfolio and leverage the team’s experience in the energy industry.”

“We believe that M33 is the perfect fit for AIQUEOUS as an equity partner,” said Kleinman. “By recognizing the value of our team, understanding the systems and support for our business stage, and experience scaling SaaS businesses, we believe that M33 provides the resources needed to achieve our mission and vision.”

“We are excited to partner with the Apogee and AIQUEOUS teams to redefine how today’s utilities engage with and educate their customers,” said Brian Shortsleeve, Co-Founder and Managing Director of M33 Growth. “We look forward to helping the team drive this next phase of growth in creating what we believe to be a cutting-edge customer engagement and relationship management software platform, purpose-built for utilities.”

About Apogee

Apogee Interactive, Inc. is a provider of customer engagement software for utilities, serving the energy industry since 1993. Apogee’s customer engagement platform helps utilities establish ongoing digital relationships with customers, helping them engage and educate customers, reduce costs, achieve behavioral energy efficiency, and grow customer satisfaction. Apogee’s solution enables personalized, relevant, video-based messaging through multiple channels, drives self-service, and improves operational efficiencies through marketing automation. Apogee’s loyal client base includes Commonwealth Edison, Liberty Utilities, ConEd, Duquesne, Tampa Electric, People’s Gas, CenterPoint, Xcel Energy, LADWP, and hundreds of other IOU, municipal, cooperative, and gas utilities.

For more information, visit www.apogee.net.

About AIQUEOUS

Headquartered in Austin, Texas, AIQUEOUS provides customer relationship and program management software to utilities and utility service providers. AIQUEOUS’s clients use POWERPATH, WaterWays and ECOiQ in 8 states and 2 Canadian provinces, and completed over 47,800 projects in 2022 providing nearly $60 million in incentives or rebates to their customers. AIQUEOUS products aim to increase customer satisfaction, provide visibility and transparency across services and programs and improve staff productivity and system security. AIQUEOUS is SOC 2 compliant and meets security requirements for investor-owned and publicly-owned utilities.

Learn more at www.aiqueous.com.

About M33 Growth

M33 Growth is a venture and growth-stage investment firm that partners with founders and CEOs who have bootstrapped their companies to strong growth and are positioned to rapidly scale their companies and breakthrough as market leaders. With industry experience fueling sales and marketing engines, driving acquisitions, and building value through data assets, M33 Growth seeks to propel portfolio companies to succeed in their markets. Founded by veterans of investment firms with considerable operational experience, the Boston-based firm seeks to invest in companies in the software, healthcare, and services sectors throughout North America.

Learn more at www.m33growth.com.

For electric utilities that store, use, or dispose of items containing Polychlorinated Biphenyls (PCBs), Annual Reports are due July 1st. With the deadline fast approaching, EnSafe’s professionals are ready to assist with annual reporting to ensure your facility is compliant.

According to 40 CFR 761, Subpart J, “General Records and Reports,” PCB items are identified as “any PCB Article, PCB Article Container, PCB Container, PCB Equipment, or anything that deliberately or unintentionally contains or has as a part of it any PCB or PCBs.” This applies to most of the electric industry. Unfortunately, documentation for PCB Annual Report is often cumbersome and requires attention to detail as facilities create Annual Document logs that capture very specific data i.e. total weight in kg of any PCBs, total number of PCB transformers, spill reports, etc. For an industry plagued by labor shortages, this is particularly overwhelming.

EnSafe’s experts are not only available to assist firms in providing this Annual Report but can also provide support throughout the year that will make reporting drastically easier. EnSafe’s team can document your existing processes, customize a PCB program audit checklist, and develop a PCB management program to assist your staff in maintaining a compliant process. We are also available to conduct periodic onsite audits to review your PCB management process, from equipment drop-off to disposal. EnSafe can develop site-specific training, which can include hazards of PCBs, proper handling and response to spills, common findings from the audit, and typical field-based scenarios for line workers and substation crews.

Contact Brooke Sinclair today at 865-219-2674 or bsinclair@ensafe.com to get assistance with your annual PCB report and all of your program needs.

Memphis, TN, April 10, 2023 - EnSafe, a global provider of environmental, engineering, health and safety and technology services with an unparalleled track record that extends into the utility industry, is excited to announce the recent addition of Brooke Sinclair, CHMM, CSP, Senior Environmental, Health and Safety (EHS) Regulatory Specialist and Utilities National Market Sector Lead; and National Environmental Policy Act (NEPA) expert Joyce Barkley, Senior Environmental Scientist, to our firm. Both Brooke and Joyce bring a wealth of knowledge that is particularly useful as EnSafe increases its foothold in the utility industry.

Brooke has 20 years of electric distribution experience working in the EHS field as well as utility operations, maintenance, construction, and engineering. She not only understands EHS requirements but how they impact utility operations and construction.

“Brooke’s 20 plus years serving and leading in increasingly senior management roles in the utilities sector brings invaluable insight and expertise to EnSafe’s already strong utilities solutions group,” says Ginny Davis, Vice President of Business Development. “We are excited to see the growth and enhancements that Brooke will bring nationwide!”

Joyce brings more than 27 years of environmental and planning experience with a focus on protected species assessments, aquatic resources, public outreach, environmental justice, and grant writing, along with other NEPA resource areas at the federal, state, and local levels. The recent passing of the federal infrastructure bill and an influx of governmental private-sector contract awards has increased the need and opportunities for these particular services, and Joyce’s expertise will enable EnSafe to meet those demands.

“We are so excited to have Joyce on our team,” said Paul Stoddard, PG, Vice President of Field Services. “Her extensive understanding of NEPA regulations and requirements and her broad range of experience will prove to be an asset as we continue to pursue federal, state, and local work.”

Bolstered by the addition of Brooke and Joyce, EnSafe is well-equipped to handle both public and private-sector projects focused on improving utilities infrastructure, developing and refreshing behavior-based safety programs, industrial hygiene sampling, PCB program compliance and remediation, and program development.

For more than 40 years, EnSafe has provided cost-effective, creative solutions to its clients most challenging health and safety issues. From developing new or updating existing EHS programs and conducting risk assessments and inspections to environmental services in support of land development and site operations and maintenance, EnSafe leverages technology to provide tactical tools for daily tasks, overall environmental support, and general worker safety.

Beyond EnSafe’s wide-array of environmental health and safety services for utilities customers, EnSafe offers specific skills relevant to the electrical industry, including linear projects, microgrid and substation due diligence assessments, permitting, and decommissioning, safety and environmental training, and brownfield support and consulting.

For more information about EnSafe’s utilities or EHS capabilities, contact Brooke Sinclair at (865) 219-2674 or bsinclair@ensafe.com.

About EnSafe
Founded in 1980, Memphis-based EnSafe is a global professional services firm providing engineering, environmental, health & safety, and technology services to industry and government clients worldwide with more than 360 employees in 28 offices throughout the United States, from New Hampshire to California. For more information, please visit us at www.ensafe.com or contact Ginny Davis at 865-693-3623 or email at ggray@ensafe.com.