This is our story of enhancing customer journeys for a leading energy retailer in the UK by streamlining operations, improving customer engagement and optimizing workforce management through process re-engineering, analytics and smart automation.
As we know - Managing customer interactions effectively is critical, especially in the competitive and highly regulated energy and utilities sector. In the UK, energy firms face ongoing fuel stress and a shift toward sustainable, affordable solutions. Complex queries, high complaint volumes and lengthy processes often lead to operational inefficiencies, affecting customer satisfaction and regulatory compliance.
By leveraging process improvements, smart automation and analytics, companies can overcome these issues to enhance customer engagement, reduce Turnaround Times (TAT) and drive better business outcomes
The challenge for out client was - Optimizing customer engagement and operational efficiency amid increasing business demands. As the company grew with multiple Lines of Business (LoB) and communication channels, it recognized the need to transform critical customer service areas to enhance satisfaction, streamline operations and ensure regulatory compliance.
March 27, 2025 – Lamar, MO – Finley Engineering, a leading provider of broadband and energy consulting and engineering services, is pleased to announce the addition of David Wojcik as Chief Client Officer. In this role, David will lead client engagement initiatives, drive strategic revenue growth, and reinforce Finley’s commitment to delivering innovative solutions across the broadband and energy sectors.
David brings over 25 years of experience in telecom, broadband, wireless infrastructure, and data center solutions, with expertise in fiber networks, 5G, private LTE, and enterprise IT. He has led business development for OEMs and Integrators into markets including Tier 1/Tier 2 Carriers, Independent service providers, utilities/COOPs, and municipalities. His leadership in strategic partnerships and sales has driven growth in FTTH, middle-mile broadband, and wireless infrastructure.
“David’s extensive industry knowledge and track record of driving business growth make him an ideal leader to enhance our client relationships and expand our market presence,” said Ty Middleton, CEO of Finley Engineering. “As broadband and energy infrastructure continue to evolve, his leadership will be instrumental in helping our clients navigate challenges and seize opportunities.”
Prior to joining Finley, David served as Vice President of Sales and Business Development at leading Network Infrastructure and OEM Companies including Nokia and most recently Data One Systems. With this leadership transition, Finley is poised for continued growth and innovation as it strengthens its role as a trusted partner in broadband and energy infrastructure. You can connect with David through LinkedIn https://www.linkedin.com/in/david-wojcik-356426b/ or email at d.wojcik@finleyusa.com.
For more information about Finley, visit www.finleyusa.com.
Media Contact:
Molly White
m.white@finleyusa.com
402-301-6514
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