This is our story of leveraging automation, analytics and process re-engineering to create a unified, agile and data-driven procurement function for a leading North American energy retailer. The transformation drove significant benefits in Customer Complaint Resolution Process (CCRP), cost savings and workforce management, strengthening vendor relations and operational efficiency.
As we know – Efficient supply chain management is fundamental in the energy sector, where operational continuity, cost control and vendor relationships are essential for growth. However, fragmented systems and reliance on manual processes for basic tasks can hinder supply chain operations, delaying procurement cycles and creating missed savings opportunities.
Streamlining supply chain operations requires harnessing automation and data insights, fostering collaborations and integrating industry-leading procurement strategies to boost operations, cost savings and customer / vendor satisfaction.
The challenge for our client was – Streamlining its supply chain and procurement operations to support the company’s strategic goals.
